Throughout the financial industry, there has been an increase in fraudulent and charlatan activity, and SoFi has not been spared. With this in mind, we wanted to take a moment to remind you Where SoFi works, how to recognize scams, and where to report suspicious activity. At SoFi, we take your security seriously and we’re here to help keep you and your money safe.
Where SoFi works
Currently, SoFi’s personal loan, home loan, and student loan products, as well as SoFi Checking & Savings, credit cards, and carryover are available in the U.S. only. SoFi offers its investment platform in the USA and Hong Kong.
Anything claiming to offer SoFi products outside of these geographic locations is not legitimate. This includes anyone pretending to be “SoFi India,” “SoFi China,” or anywhere else outside of the US and Hong Kong.
How to recognize scams
As a general rule, SoFi will never contact you unless you contact us first. To assist with your account, our customer service team may ask for your email address, full name, and date of birth for verification. but, We will never ask you for your password, one-time password (OTP), or Social Security number. Always be careful when receiving unexpected messages or clicking on unknown links. Before taking any action, check the sender and make sure the communication is legitimate.
Here are some tips on how to spot a scam:
Look and feel
• Double check the SoFi logo — the circles should be facing up and to the right! We are staying consistent with the blue colors of our SoFi brand.
• On social media, look for the blue verification mark and make sure the username is “SoFi”. Anything that includes additional numbers or words like “bonus,” “gift,” “lottery,” or “agent” is a fraudulent account.
• Does the interface look familiar? SoFi’s official mobile app can only be found at Apple Store and Google Play Store. Please refer to these links to get a visual of what our official SoFi app looks like and compare.
• We currently operate only in US dollars and Hong Kong dollars. Any website or app with an interface in terms of ₹ Rupee, ¥ RMB, or other currencies claiming to be SoFi is not legitimate.
Contact details and messages
• Check URL — The site link must start with only sofi.com or sofi.hk
• The same applies to contact information – legitimate representatives of SoFi will have an email address ending in @sofi.com or @sofi.org.
• As much as our CEO Anthony Noto loves our members, he has never sent you a text or private message on social media. His only official account on social media is @Anthony Noto On Twitter.
• If you win a giveaway that you forget you entered, SoFi will never send you a private message on social media and ask you to provide your account login information.
• While our customer service team can be reached in a number of ways (phone, email, live chat, social media), and SoFi Hong Kong also uses WhatsApp, please double check the phone numbers and email addresses associated with the message. These must match our official contact information:
◦ SoFi USA contact details
◦ SoFi Hong Kong contact details
What is SoFi doing about this?
We work closely with our social media partners to quickly remove any accounts impersonating SoFi. If you encounter a suspicious account, we recommend that you block the account and report it on the social media platform.
For businesses and mobile apps impersonating SoFi, we are working with our security team and doing everything we can to remove them as quickly as possible.
How to report scammers
If you suspect that you are the target of fraud, or that fraud may occur, Do not provide any of your personal information. If there is anything suspicious, via phone or email, end the interaction immediately and contact SoFi Customer Support at 855-456-7634 or call [email protected].
If you encounter a scam account on social media, please send a direct message (DM) to our official @SoFi account on Facebook, Instagram, Twitter, Reddit or TikTok.
If a scammer is communicating in Chinese, please contact them Sophie Hong Kong. If you are outside the United States, we also recommend that you report the incident to your local authorities.
Image credit: iStock/ShipCharge
Investment Products: Not FDIC insured • Not bank guaranteed • May lose value
Terms and conditions apply. SoFi Checking and Savings offered by SoFi Bank, NA Loans established by SoFi Bank, NA, NMLS #696891, or SoFi Lending Corp. CFL #6054612, NMLS #1121636 (www.nmlsconsumeraccess.org). Equal Housing Lender. Brokerage products offered through SoFi Securities LLC, Member FINRA/Forget about it. SoFi Money® is a cash management account and brokerage product. SoFi Securities LLC is an affiliate of SoFi Bank, and advisory services are offered through SoFi Wealth LLC, an SEC-registered investment advisor. The SoFi Credit Card is issued by SoFi Bank, NA under license from Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. SoFi Bank, Member NA Member FDIC.
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