Credit Counseling Association Celebrates Milestone in Helping One Million Consumers

Financial education wherever and whenever it is needed.

Manraj Warraich, Education Specialist at CCS, explains that financial education is a core part of the services CCS provides and that it is as accessible as possible to clients. “Knowledge is power and the solution to an individual’s debt situation needs to include an aspect of financial education. It empowers clients to take control of their finances and develop a sustainable plan for their financial future,” she adds.

Amanda Martin, Partnerships and Education Specialist, encourages anyone interested in becoming more financially savvy to access the free, interactive webinars available on the CCS website. “We have webinars on a variety of personal finance topics. You don’t have to be in a financial bind to sign up for a webinar or check out our learning center—these webinars are free for anyone interested.”

Questions for a Credit Counselor

People contact CCS with unique questions and concerns. Inquiries can range from, “What can I do about all this debt?” or “How do I budget with a low income?” to, “Can I continue to spend on my credit cards and then file for bankruptcy?” (Warning: “Your creditors will likely oppose your bankruptcy filing, but it’s a good idea to call and ask first!”)

“After sharing their situation with their credit counselor, clients sometimes ask us if their situation is the worst they’ve ever seen,” says Danielle Scott, CCS Counseling Coach. “We don’t measure our clients or our cases as such. We don’t track who is ‘best or worst.’ The goal is always to provide the services and support that are best suited to each individual or family’s situation.”

We love what we do but…

CCS helps more than 70,000 people a year, both in person and remotely. That number is growing every day, but Ann Arbor, CCS’s director of partnerships and education, says the organization is ready for it. “In the future, we’re working to help as many people as we can. We love what we do, but we hope there’s no need for it.”

Meeting customers “where they are” since 1996

Whether in person, over the phone or online, CCS has spent nearly 30 years “meeting customers where they are.” After many years of listening to, advising and engaging with customers, the organization has seen many changes, but the way we deal with customers remains the same at CCS.

There is no one-size-fits-all solution for those seeking help, notes Mason Cox, director of counseling. “Every financial situation is unique to the client in question. So while the solutions and resources we provide are individualized and based on each client’s specific needs, we treat everyone who reaches out to us with respect, compassion and objectivity, regardless of their current financial situation or past mistakes.”

Wondering what CCS can do for you and your finances? Contact us!

The best way to find out if a credit counseling association can help you with your financial situation is to contact us directly. To speak with someone in person, call 1.888. 527.8999 and you will be connected to a friendly customer care specialist. Feel uncomfortable talking on the phone like us? No problem! You can also email: info@nomoredebts.org or chat anonymously online.